While digital delivery is usually instant, certain payment methods like Bank Transfer, Klarna, or Sofort require external processing time before we receive a confirmation.
What you need to know:
- Processing Time: It can take up to 24 hours for these providers to credit the payment and notify our system. This delay is standard for these services and is not a cause for concern.
- Automatic Delivery: As soon as we receive the payment confirmation from the provider, your product key and download link will be sent to your email automatically.
- Email Timing: You will receive your goods the moment the transaction is finalized on the provider's end.
Next Steps:
If more than 24 hours have passed since your payment and you still haven't received your order, please check your Spam/Junk folder. If it’s not there, contact our support team with your order number, and we will look into it immediately.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article